Support Options
Help Desk
Support
Contact Plus Corporation provides
on-going help desk support on-line. You'll have
to register your name and email address but the help
desk has a searchable knowledgebase. Click here
to access the on-line help desk. Note that we
don't provide email support due to the unreliability
of email delivery and volume of
spam.
Updates/Upgrades
Users of Contact
Plus products may obtain updates on the Update
Page. Some of the files on the Updates Page are
password protected. To obtain a password you must have the
purchased version of the product. You may complete a
password request form from the page where you are selecting
the update file to download.
Frequently Asked
Questions
Answers to Frequently Asked
Questions may be found on the following documents. Please
check here before contacting Technical Support for the
quickest answer to your question.
Contacting Voice Technical
Support
Types of Technical Support
Services
Contact Plus Corporation provides
registered users of certain products (*see below) Voice Technical Support for
the specified period of time as described on the
purchase receipt - generally 30
days.
After the support period expires you
may purchase Extended Voice Support on a per-incident
basis or yearly basis. Click
here if you need to purchase a single support
incident.
Voice support is handled by very
competent technicians within the United States! We do
not outsource our technical support. And since we're
able to connect directly to your computer using
GotoAssist technology from Citrix Corporation we can
solve your problem in minutes (if you have a
broadband internet
connection).
*Voice Technical Support is available
to registered users only for the following products:
Contact Plus Personal, Contact Plus Professional,
Smart Merge Pro, Contact Plus add-on modules (Report
Plus, Label Plus, etc), Task Plus Professional, and
Web Cal Basic and Advanced.
Voice support is not provided
for free (evaluation) products or utility
products including More Space, Task Plus, Countdown
products and Spam Buster. Online
support is provided for these products only.
Technical Support is offered for current retail versions of
products. All earlier versions, discontinued products and
tryout (sample or evaluation) versions are not eligible for
support.
When calling Technical
Support:
-
Have the registered user's
name or company name, product name,
version number, and serial number (located on
Help, About)
-
Be prepared to describe the
situation including when the situation occurs.
Always? Sometimes? Rarely?
-
Note the exact wording of any error
messages related to your problem.
-
Be prepared to recreate the
situation, if possible.
How to contact
Voice Support Services
When you contact technical support
voice services be prepared to provide the
information listed above.
Contact Plus Corporation reserves the
right to change this schedule and prices as necessary
without notification.
The Technical Support Department can
be contacted via one of the methods described
below:
| Mailing
Address |
Technical Support
E-mail Request |
Contact Plus
Corporation
PO Box 245
Chapin, SC 29036 |
Online Support
Request
|
|
Telephone
|
|
678-805-4470
from 9 am
- 4 pm EST
|
* Contact Plus
Corporation reserves the right to change technical
support hours and policies at any time without
notice
| 